T23 Technologies Ltd, company number 17408727, 5 Brayford Square, London E1 0SG. Last updated 29 September 2026.
1. About these terms
1.1 These terms apply to every digital package sold by T23 Technologies Ltd, company number 17408727, registered office 5 Brayford Square, London E1 0SG ("T23 Technologies", "we", "us") through t23tech.com, to the business buying it ("the Client", "you").
1.2 You must accept these terms at checkout before payment. By ticking the acceptance box and paying, you agree to them, and they form the contract between us together with the plan description on t23tech.com at the time of purchase.
1.3 Our packages are sold to businesses only. By purchasing, you confirm you are buying for business purposes and not as a consumer.
1.4 If anything in these terms conflicts with the plan description, these terms take priority unless we have agreed otherwise in writing.
2. Scope of work
2.1 We will deliver the services included in the plan you buy, as described on t23tech.com at the time of purchase:
2.2 Anything not listed in your plan description is outside scope. This includes, unless stated otherwise: copywriting beyond the draft content we supply, photography, paid advertising, e-commerce, additional pages or features, and third-party subscription costs.
2.3 7-working-day delivery. We will deliver your build ready for sign-off within 7 working days of receiving all required assets. The 7 working days start when you have supplied everything listed in our onboarding checklist, including completed onboarding form, logo and brand assets, approved content, and access to your domain, hosting and Google Business Profile. For Professional and Automation plans, the kick-off call must also have taken place, and the Data Processing Agreement must be signed. We will confirm the start date by email.
2.4 The 7-working-day period pauses while we are waiting for your feedback, approval, or any information we have requested. Go-live is scheduled after sign-off and is outside the 7-working-day period.
2.5 Your responsibilities. You must supply accurate and lawful content, respond to reasonable requests promptly, and give us the access we need. You confirm you own, or have permission to use, all content, images and trademarks you provide.
2.6 Change requests. Work outside scope, or changes after sign-off beyond your monthly allowance, will be quoted separately. We will only start that work once you approve the quote in writing, and it falls outside the 7-working-day delivery period.
3. Fees, payment and minimum term
3.1 All prices are exclusive of VAT, which is added at the applicable rate. We issue a VAT invoice for every payment where applicable.
3.2 Setup fee. The setup fee is payable in full at checkout. Work does not start until it has been received.
3.3 Monthly fee. The monthly fee is taken by recurring card payment or Direct Debit. It starts at purchase, and covers onboarding, content drafting and build support plus any other unforeseen delays before go-live.
3.4 Minimum term. Each plan has a minimum term of 12 months, starting when the monthly fee is paid. After the minimum term, the plan continues month to month until cancelled under section 6.
3.5 Failed payments. If a payment fails, we will retry it and notify you by email. If it remains unpaid 14 days after that notice, we may pause work and support, and suspend hosting, until the account is brought up to date. We may charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
3.6 Price changes. We may change the monthly fee after the minimum term by giving at least 30 days' written notice. Upgrading to a higher plan takes effect from the next billing date, with the difference in setup fee payable on upgrade.
4. Revisions and sign-off
4.1 Your plan includes the following rounds of revisions before sign-off:
4.2 A revision round is one consolidated list of changes, sent in writing by one person on your behalf. Changes within the agreed scope, such as wording, images, colours and layout adjustments, count towards your rounds. New pages, features or a change of direction are change requests under section 2.6.
4.3 Unused revision rounds do not carry over after sign-off.
4.4 Sign-off. When the build is ready, we will ask you to review and sign it off in writing. Email is enough. If you do not give sign-off or send revisions within 2 working days of our request, the build will be treated as signed off.
4.5 Once signed off, further changes are handled through your monthly support allowance or as a change request.
5. Ownership of the site and content
5.1 What you own from the start. You keep ownership of everything you supply to us, including your content, logo, images, brand and business data. Your domain name will be registered in your name, or remain in your name if you already own it.
5.2 What you own once paid. Once the setup fee has been paid in full, you own the website content and design created specifically for you, including final copy, page designs and graphics.
5.3 What T23 Technologies keeps. We keep ownership of our pre-existing and reusable materials, including templates, code frameworks, plugins, automation workflows, CRM configurations and know-how. While your plan is active and paid up, you have a licence to use these as part of your site and services.
5.4 Third-party services. Hosting, CRM, email, AI and other platforms are provided by third parties under their own terms. Where these run on T23 Technologies' accounts, access ends when your plan ends, subject to the export and transfer arrangements in section 6.
5.5 Portfolio. We may show your site in our portfolio and marketing, unless you ask us in writing not to.
6. Cancellation and termination
6.1 Before work starts. You may cancel within 48 hours of purchase, provided we have not started work, for a full refund of the setup fee and first monthly fee. Work starts when we begin drafting content or you submit your onboarding form, whichever is first.
6.2 After work starts. Once work has started, the setup fee is non-refundable.
6.3 During the minimum term. You may cancel during the minimum term, but the monthly fees for the rest of the minimum term remain payable and will be invoiced on cancellation.
6.4 After the minimum term. You may cancel at any time by giving 30 days' written notice. Email to contact@t23tech.com is enough.
6.5 Unresponsive clients. If you do not respond to our requests for 14 days during onboarding or build, we will pause the project. If there is still no response after a further 14 days, we may close the project. The setup fee is non-refundable, and you may restart within 6 months without paying it again.
6.6 Termination by T23 Technologies. We may end the contract by written notice if you fail to pay any amount 30 days after it is due, seriously breach these terms and do not fix the breach within 14 days of notice, use the services unlawfully, or become insolvent. Fees for the rest of the minimum term remain payable.
6.7 Offboarding. When the contract ends and all amounts due are paid, we will, within 14 days:
6.8 Some features depend on our platforms and licences and cannot be moved. Your site will be taken offline at the end of the notice period unless you have arranged a transfer.
7. General
7.1 Data protection. Each party will comply with UK data protection law, including the UK GDPR and PECR. Where we process personal data on your behalf, such as leads and customer records under the Professional and Automation plans, we do so under our Data Processing Agreement.
7.2 Limitation of liability. We are not liable for loss of profits, revenue, data or business opportunity, or for any indirect loss. Our total liability under the contract is limited to the fees you paid us in the 12 months before the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.
7.3 Third parties and outages. We are not responsible for failures or changes in third-party services outside our control, including hosting providers, search engines and social platforms. We will use reasonable efforts to minimise the impact.
7.4 Changes to these terms. We may update these terms by giving 30 days' written notice. Changes will not affect work already signed off or reduce what your current plan includes during its minimum term.
7.5 Entire agreement. These terms, the plan description and any written quotes you approve are the whole agreement between us.
7.6 Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
8. Support
8.1 What support covers. While your plan is active and paid up, your monthly fee includes:
8.2 Support by plan.
8.3 Urgent issues. If your site is down or a core feature has stopped working, we aim to respond within 4 working hours on all plans.
8.4 Support hours. Monday to Friday, 9am to 5.30pm UK time, excluding bank holidays. Response times are measured within these hours. Out-of-hours support is available by arrangement at an extra cost.
8.5 Edit allowance. Unused allowance does not carry over to the next month. Work beyond the allowance is quoted as a change request under section 2.6.
8.6 What support excludes. Support does not include:
8.7 How to request support. Email contact@t23tech.com with a description of the issue. Screenshots help. We will confirm receipt and keep you updated until it is resolved.
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